Advanced Call Center Features Included
3CX Pro provides you with all the tools required to review your agents’ performance at any given time. Answered calls, abandoned calls, average longest waiting time and more are all in easy reach, allowing you to ensure that your call center is running smoothly at any given time.
- Listen in allows you to listen to a call without the caller or agent knowing
- Train new agents during a live call with the whisper function
- Agents making a mess of a call? Use Barge in to take over