Services

Services

We serve clients of every size and in diverse verticals. From a non-profit organization to a Large Corporation - and everything in between - we customize our solution to your business needs, budget, and goals. Our goal is to ensure that you achieve yours. 

Business Phone Systems

Open-standard, software based PBX that works with popular IP Phones, SIP trunks and Gateways. It’s a complete Unified Communications solution, which includes features such as web conferencing, presence, softphones, smartphone clients and more – without the inflated cost and management headaches of an ‘old style’ PBX.
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Voice Over IP Phone  Systems

Out of the Box Unified Communications
With out of the box Unified Communications features such as Presence, Fax & Voicemail to email and instant messaging your employee productivity is bound to see an increase.  
Including integrated, plugin free web conferencing which includes advanced features for ultimate collaboration.

  • See presence of colleagues
  • Deliver Faxes & Voicemail to Inbox
  • Web conferencing for all

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Mobility / Wireless

Softphones for Mac, Windows, iOS and Android
Powerful softphones for Mac and Windows as well as smartphone clients for iOS and Android. Answer calls via your office extension on your smartphone or control your deskphone from your desktop with CTI mode. Slash your company’s mobile costs, increase employee productivity and mobility at no additional cost.
  • Use your Extension from Anywhere
  • Easy to Configure and Manage
  • Integrates with Office 365, Google, Outlook and More
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Security /Surveillance /Alarm

We provide a large variety of affordable analog and IP security cameras that integrate with your existing office systems allowing real-time surveillance camera footage monitoring from smartphones, tablets, computers, and even your office video telephone.
With GLOBAL CTI’s surveillance systems, you can personally monitor the security of your businesses. Our cameras have the ability to integrate into your network and allow access via the Internet or through smartphones. And with features such as 24/7 live HD streaming, remote access camera control, and real time intrusion alerts, you can rest assure that your business is safe even when you are away from the office.
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Infrastructure and Cabling Services

FITTING ALL OF YOUR CABLE NEEDS
At GLOBAL CTI, we work as your partner to design a world-class voice and data network infrastructure that aligns with your company’s needs. The success of your network begins with the quality and performance of your infrastructure. Your business can’t afford to rely on inferior components. That’s why we use high quality cabling and components made by leading manufacturers, guaranteed to deliver the performance and results that your organization deserves. When GLOBAL CTI technicians arrive on site, you can rest assured the industry’s most trusted team is at your service. 
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Call Center Services


Never Miss a Call – Advanced Contact Center Reporting
Traditional proprietary PBX’s with call center functionality have proven to be either too expensive or difficult to set up. 3CX improves this with 3CX Pro, providing call center management with the information required to monitor call queues in real-time and ensure that not a single call is lost.
  • Integrated Wallboard for real-time monitoring
  • Detailed reports of longest wait time and abandoned calls
  • SLA and Callback Statistics
  • Call Back option for customers not willing to wait
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Carrier Services

RELIABLE SERVICE YOU CAN COUNT ON
GLOBAL CTI helps you achieve all of your business IT needs. We will optimize your savings and make sure your network services are meeting the needs of your company. To help you avoid service problems, we act as your representative and work with only the most dependable carriers and providers. GLOBAL CTI thoroughly reviews your services, invoices, agreements and providers while evaluating your spending to find better deals and uncover savings. At GLOBAL CTI, our top-most concern is you. We stay current on services providers and what they have to offer. We work with you to make the best choice for your business.
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