Global CTI sells the best products on the market, including Altigen, Avaya, Nortel, and NEC digital and VOIP phone systems, but we are best known for our excellent phone and data service to businesses in the Virginia and DC area:
- Certified Technicians – All service and repair work is conducted by certified technicians with an average industry tenure in excess of 15 years.
- Remote Monitoring – We monitor our customers’ phone and network installations 24 hrs a day and our Remote Management System provides automatic failure notification.
- Daily Polling – Global CTI’s Customer Support Center proactively checks our customer’s systems each morning and if an error is detected, we can remotely correct the problem or dispatch a technician immediately.
- Local Inventory – Global CTI supports its customers with an ever increasing inventory of materials and spare parts for Altigen, Avaya, Nortel, and NEC business digital and VOIP phone systems.
- Emergency Response – Global CTI will respond within 2 hours of notification for emergency outages, 24 hours a day, 7 days a week, 365 days a year (based on contract).
- Remote Support – Offload your staff – Global CTI provides remote programming, MAC and troubleshooting from our certified in-house staff.
- Disaster Recovery Planning – In the event of a disaster, Global CTI can replace your phone and/or data system within hours of notification.
Phone and Network Design & Engineering Services
Global CTI has a staff of expertly trained engineers to design the phone and data system solution that meets your needs now and into the future.
Installations, Upgrades & Relocation of Data Networks and Phone Systems
Global CTI performs flawless installations and upgrades of all the business phone and data systems that we offer.
Maintenance & Support for Phone and Data Systems
Global CTI has the expertise and the staff for Maintenance and Support 24 x 7 x 365.
Network Assessment
Global CTI performs network assessments to insure your network is ready for IP Telephony.